RETURN POLITICY

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Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Additional items that cannot be returned:

* Gift cards

Downloadable software products

* Some items, such as brushes and bowls, and personal care.

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error.

Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.

Late or missing reimbursements (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially reflected.

Then contact your bank. A processing time is often needed before a refund can be reflected.

If you have already done all of the above and have not yet received your refund, you can contact us at support@eiravet.com.

Items on sale (if applicable)

Only items of normal price can be refunded. Unfortunately, items on offer cannot be refunded.

Changes (if applicable)

We only replace items if they are defective or damaged. It is verified by the seller if it is not at his expense not to change the product. If you need to change it for the same article, please email us at support@eiravet.com and send your article to: Via seuda snc, Diano Castello , IM, 18013, Italy.

Gifts

If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, you will be sent a gift certificate by mail.

If the item was not marked as a gift when you bought it, or if the person who made the gift decided to send the order to you and then give it to you, we will send a refund to the person who made the gift and you will find out about your return.

Shipping

To return your product, send it by mail to: Via seuda snc, Diano Castello , IM, 18013, Italy.

Shipping costs to return your item are borne by you. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to get your product changed may vary.

If you are shipping an item over $75, it is recommended to use a tracking shipping service or to purchase a shipping insurance. We do not guarantee that we will receive the return of your item.